This Privacy Policy explains how Nexus Agent Systems, operated by KMB Solutions LLC (“Company,” “we,” “us,” or “our”), collects, uses, discloses, and protects information when you use our AI voice and chat agent web application and services.
We use collected information to:
Depending on the context in which the Services are used, Nexus Agent Systems may act as either a data controller or a data processor with respect to personal information processed through the platform. Where Nexus Agent Systems processes data on behalf of a customer using the Services, the customer acts as the data controller and Nexus Agent Systems acts as a service provider or processor.
We disclose your information to the following sub-processors solely to deliver our services. Each is contractually bound to handle data in accordance with applicable law.
| Sub-Processor | Purpose | Data Processed | Location | Privacy Policy |
|---|---|---|---|---|
| ElevenLabs, Inc. | AI voice synthesis and speech generation for Nexus Agent Systems voice agents | Text prompts for speech synthesis, generated audio output, voice configuration parameters, API request metadata, usage logs | USA / EU | elevenlabs.io/privacy |
| Telnyx LLC | VoIP telephony — call routing & SMS delivery | Caller numbers, call duration, call recordings (if enabled), SMS content | USA | telnyx.com/privacy |
| n8n GmbH | Workflow automation — agent logic orchestration | Event data, API payloads, form submissions | EU (Germany) | n8n.io/privacy |
| Stripe, Inc. | Payment processing — invoicing & subscriptions | Payment data (tokenized), billing address, transaction history | USA | stripe.com/privacy |
| Cloudflare, Inc. | CDN, DNS infrastructure, and edge security including traffic filtering, bot detection, and DDoS mitigation | IP addresses, request metadata, cookies | USA / Global | cloudflare.com/privacypolicy |
| Google LLC | Workspace — internal email, calendar, Drive | Internal comms (not end-user PII) | USA / Global | policies.google.com/privacy |
| Doppler Security, Inc. | Secrets management — API key storage | Encrypted credentials (no end-user PII) | USA | doppler.com/privacy |
We do not sell your personal information to third parties. We do not share your information with advertisers or data brokers.
When end users interact with a Nexus Agent Systems AI voice agent, the text content of those interactions is transmitted to ElevenLabs, Inc. in real time for voice synthesis. ElevenLabs processes this data under its own Privacy Policy (elevenlabs.io/privacy) and under our data processing arrangement. Under Nexus Agent Systems’ enterprise licensing arrangement with ElevenLabs, voice synthesis inputs transmitted for audio generation are not used by ElevenLabs to train or improve its machine learning models, except where necessary for abuse prevention or platform security as permitted under the applicable service agreement.
Telephone calls and SMS messages delivered through our services are routed via Telnyx LLC, a licensed telecommunications carrier. Telecommunications data processed through the Services may constitute Customer Proprietary Network Information (CPNI) under applicable U.S. telecommunications regulations. Nexus Agent Systems and its telephony service providers process such information solely for the purpose of providing and maintaining the Services.
Customers using the Services are responsible for complying with applicable telecommunications laws, including the Telephone Consumer Protection Act (TCPA) and state call recording consent laws where calls are recorded.
Personal information processed through the Services may be transferred to and processed in countries other than the country in which the user resides. Where such transfers occur, Nexus Agent Systems relies on appropriate safeguards, including contractual data protection clauses and other lawful transfer mechanisms where required by applicable law.
Depending on your location, you may have rights to access, correct, delete, or port your personal information, and to withdraw consent where processing is consent-based. To exercise your rights, contact: [email protected]
No security system is impenetrable. We will comply with applicable breach notification laws in the event of a data breach.
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 in accordance with the Children’s Online Privacy Protection Act (COPPA).
We may update this Policy from time to time. Material changes will be posted with an updated effective date. Continued use of our services after the effective date of a revised Policy constitutes acceptance.
This section applies to residents of the State of California and supplements the rest of this Privacy Policy. It is provided pursuant to the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), and applies to the extent Company meets applicable CCPA/CPRA thresholds.
In the preceding 12 months, we have collected the following categories of personal information as defined under the CCPA:
We collect the categories of personal information listed above for the business purposes described in Section 2 of this Privacy Policy, including service delivery, payment processing, platform security, and legal compliance. We do not collect personal information for purposes other than those disclosed in this Policy. We disclose personal information only to service providers and vendors that perform functions on our behalf, including telecommunications carriers, cloud infrastructure providers, payment processors, and workflow automation providers.
We do not sell your personal information to third parties. We do not share your personal information for cross-context behavioral advertising purposes. Because we do not sell or share personal information as defined under the CCPA/CPRA, we do not offer a “Do Not Sell or Share” opt-out mechanism. If our practices change, we will update this Policy and provide required opt-out mechanisms before any such sharing begins.
California residents have the following rights under the CCPA/CPRA, subject to applicable exceptions:
The categories and specific pieces of personal information we have collected about you, the purposes of collection, and the categories of third parties with whom we share it.
Request deletion of personal information we have collected, subject to exceptions for data we are required to retain by law or for legitimate business purposes.
Request correction of inaccurate personal information we maintain about you.
Receive a copy of your personal information in a portable, readily usable format where technically feasible.
We do not use sensitive personal information for purposes beyond those permitted by the CPRA without your consent.
We will not discriminate against you for exercising any of your CCPA/CPRA rights.
California residents may submit privacy rights requests by emailing [email protected] with the subject line “California Privacy Request.”
We will acknowledge your request within 10 business days and respond within 45 calendar days. If we require additional time, we will notify you of the extension in writing.
We may need to verify your identity before processing your request. Authorized agents may submit requests on your behalf with written authorization.
| State of Incorporation | Delaware |
| [email protected] | |
| Website(s) | www.nexusagentsystems.com; www.stratosdigital.ai |